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3.0 Email FAQs

3.1.3 What is an IMAP account?

IMAP is a type of email account where your email messages remain on the email server and you can create a folder set up where you can keep all your email. If you have ever used an AOL or Hotmail email account you will most likely be familiar with this type of service. You can use Outlook Express to access your account and synchronize your folders form anywhere you can get Internet access. This type of service is very good for persons who work from away from a central office, on the road or from a laptop. This service allows you to keep a central storage point for all your email on the email server instead of downloading (removing) it to a single POP3 computer set up in one location.

By default IMAP is not turned on for your email account. Please send us a support ticket and request the service be activated for each email address that will use the IMAP service. For most all email accounts we recommend using the POP3 account service to download your email into one place but should you need this type of remote email service we will be happy to turn it on.

To set up an IMAP account follow these instructions:

In your Outlook or Outlook express (or any email program) select add a new account. Select IMAP as the type of account. Then complete the rest of the screens as explained in the section "How do I set up Outlook / Outlook Express?" Your folders will be imported the first time you use the account.

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